Returns Policy
Order Cancellation
If you need to cancel an order, contact contact@labeer.net within five hours of placing it. We will try to stop the order before processing or shipment, but cancellation cannot be guaranteed once fulfillment has begun.
Package Not Received
If tracking shows a package as delivered but you have not received it, or if the shipment appears to be lost, contact us within 14 days so we can help you review the tracking information and available carrier procedures.
Returns
- Contact us before returning any item so that we can provide return instructions.
- Eligible products may be returned within 14 days after receipt.
- Personalized or customized products cannot be returned unless they are defective.
- Approved refunds are issued to the original payment method.
- Returns requested after 14 days are not accepted unless the item is confirmed to be defective and applicable law provides otherwise.
- After a returned item is received and inspected, an approved refund is generally processed within seven business days. Your bank or payment provider may require additional time to post the credit.
Returned products must be new and unused, with original packaging, tags, manuals, accessories, and included items. We recommend using a trackable delivery service. Returned goods remain your responsibility until they are received at the designated return address.
Return Shipping Costs
- For non-defective products, the customer is responsible for return shipping costs.
- For a product confirmed to have a manufacturing defect, LABEER will cover reasonable return shipping costs or provide a prepaid return label where available.
- LABEER does not charge a restocking fee for eligible returns.
Please contact us before shipping a return. Unapproved returns may be delayed or refused.
Return Instructions
Include your order number, full name, contact information, and the reason for the return. Delivery time for returns varies by carrier and location. Use tracking and, for high-value items, consider shipping insurance.
Products purchased from an authorized retailer or third-party marketplace must normally be returned to the original seller under that seller's return procedure.
If Your Package Never Arrives
Once a parcel has left our warehouse, delivery is handled by the carrier. If a package is lost or marked as delivered but not received, the customer may need to submit a carrier claim. LABEER will provide available order and shipping information to support the investigation.
Refund Requests
You may request a return and refund for an eligible product within 14 days of receipt. After 14 days, refunds are generally unavailable. If a product has a quality problem, LABEER may offer troubleshooting, repair, or replacement after the issue is confirmed by our technical team.
Faulty Items
We accept returns of products that were faulty at the time of delivery. Returned items are inspected. Damage caused by normal wear, misuse, accident, improper installation, or unauthorized modification is not considered a manufacturing defect. If stock is available and the claim is approved, we may offer a replacement.
Send a clear description of the problem, supporting photos or video where possible, and your order information to contact@labeer.net. Faulty goods should be reported and returned within 14 days where possible. For approved defective returns, reasonable return postage is included in the refund or otherwise covered by LABEER.