Return & Refund Service and Warranty Repair Policy

Warranty Repair Policy

LABEER provides warranty repair for eligible products with a confirmed manufacturing defect. The warranty period begins on the product activation date or, if no activation record is available, on the documented purchase date.

  • Print head: 3-month limited warranty.
  • Other covered parts: 12-month limited warranty.

Warranty Eligibility

A product may qualify for warranty service when it has a valid serial number, has been used normally in accordance with the user instructions, and the reported failure is confirmed to result from a manufacturing defect.

Warranty Exclusions

Warranty service does not apply in the following circumstances:

  1. The product does not have a valid serial number.
  2. The serial-number label, warranty label, waterproof mark, or other identification has been removed, altered, forged, or damaged.
  3. Damage was caused by improper installation, setup, maintenance, storage, or use.
  4. The product was modified, disassembled, or repaired by an unauthorized party.
  5. Damage was caused by collision, impact, burning, or another event unrelated to a manufacturing defect.
  6. Damage resulted from accident, excessive use, misuse, or use of incompatible consumables instead of the applicable LABEER paper range.
  7. The print head has scratches or other physical damage.
  8. Damage was caused by flood, fire, earthquake, lightning, or another force-majeure event.
  9. The product is stolen, missing, or cannot be returned for inspection.
  10. Damage occurred during transportation that was not arranged or controlled by LABEER.
  11. The purchase record does not match the product submitted for service.
  12. Another exclusion stated in the product documentation or permitted by applicable law applies.

How to Request Warranty Service

Contact the original seller's after-sales service or email LABEER at contact@labeer.net. We may ask for the order number, serial number, proof of purchase, a description of the fault, and photos or video. If required, the product must be sent to the designated service location for inspection.

Return and Refund Service

LABEER provides return and refund service for eligible products in accordance with the Returns Policy and applicable consumer law.

Eligibility

  • The product has a confirmed manufacturing defect, or otherwise qualifies under the published Returns Policy.
  • The product has a valid serial number and matching proof of purchase.
  • All original accessories, packaging, manuals, gifts, and included items are returned.
  • The product has no damage caused by misuse, accident, unauthorized repair, or another human factor.

Return and Refund Exclusions

  1. The applicable return period has expired.
  2. The serial number or proof of purchase is invalid, forged, altered, or inconsistent with the product.
  3. Accessories or included items are missing, or the product is not in new or like-new condition and has cracks, dents, scratches, or other avoidable damage.
  4. Damage was caused by unauthorized use or modification, moisture, foreign objects, improper installation, or use contrary to the instructions.
  5. The serial-number label, warranty label, or other product identification has been removed or tampered with.
  6. Damage was caused by uncontrollable events such as flood, fire, earthquake, or lightning.
  7. Another exclusion in the Returns Policy, product documentation, or applicable law applies.

For help with a return, refund, or warranty request, contact contact@labeer.net before sending the product.